When are Guest Services staff members available?
- Monday through Friday: 7:00am to 9:00pm
- Saturday: 7:00am to 6:00pm
- Sunday: 7:00am to 1:00pm
Our House is open from 7:00am to 9:00pm for use by day visitors with a hospital-issued wristband.
All visitors must leave when the House closes.
Where is the San Diego Ronald McDonald House located?
2929 Children’s Way, San Diego, CA 92123
How close is the House to the hospital?
The House is located directly across the street from Rady Children’s Hospital. The house sits on top of a six-story parking structure visible from the I-805 freeway.
Who can stay at the Ronald McDonald House?
Any family who has a hospitalized child is eligible to stay at the Ronald McDonald House. Priority is assessed by the social and medical needs of the family, occupancy levels of the House, and the distance traveled to obtain treatment. In general, our House is for families with hospitalized patients who are no more than 18 years old.
Guests under age 18 must be registered by a parent or legal guardian. Ronald McDonald House Charities of San Diego staff and volunteers do not supervise minors outside of formally structured activities.
How do I make arrangements to stay at the House?
A hospital social worker, doctor, or surgeon’s office must provide you with a referral.
How do I know I have a room?
Ronald McDonald House Charities of San Diego staff will contact you directly. You may also call Guest Services at 858-598-2401 24 hours ahead of your arrival to confirm room availability.
How much does it cost?
It costs about $165 per night to provide lodging, meals, and services for one family. We ask families to make a $20 suggested donation for each night’s stay and a $40 nonrefundable room deposit. However, no one is turned away for inability to pay.
What if there is no room available?
The Ronald McDonald House will provide you discounted rates to hotels within 5 to 10 minutes of Rady Children’s Hospital.
Can I park at the House?
Parking is available in the Rady Children’s Hospital parking garage, which is entered directly to the north of our House entrance. Weekly parking passes are available from the parking attendant. Otherwise, the hospital offers a $4 daily rate.
Is the House safe?
The Ronald McDonald House is a very secure and safe place to stay. You will be issued an electronic keycard to your room when you arrive. The House closes at 9:00pm nightly to all day visitors and guests.
Do the guest rooms have bathrooms?
Yes. Each room has a private bath with separate vanity space.
Is there Internet?
Yes. We have wireless Internet throughout the facility.
What time should we arrive for check-in?
Check-ins occur after noon. Check-outs must be completed by 10:00am on the day of departure. Exceptions must be arranged with Ronald McDonald House Charities of San Diego staff.
How many family members can stay?
Guest rooms can accommodate four to six occupants.
Can the rooms accommodate infants and toddlers?
We have a supply of pack-and-plays that can be delivered to your room as needed.
What should we bring with us?
- Money for guest fees, transportation, parking, and other personal needs
- Clothing
- Personal medications and hygiene supplies
- Car seat and safety equipment for your child
- Other personal supplies you may need
Are meals provided?
Yes. We provide three meals daily.
- Breakfast: 7:00 to 8:30am
- Lunch: Noon to 1:30pm
- Dinner: 6:00 to 7:30pm
Refrigerated and pantry items are available outside of meal times. Families are also welcome to use cooking stations to prepare meals.
How long can we stay?
There is no guarantee as to length of stay. A family’s length of stay is not solely determined by the length of hospitalization. Rather, a family’s need for lodging is evaluated regularly by guest services staff. If a room is unoccupied for more than 48 hours, the guest will be asked to check out.
What if I have additional questions?
Contact our Guest Services Associate Ruth Dominguez at 858-598-2401. You may also call our main office at 858-467-4750.